Video LoadingVideo UnavailableClick to playTap to playThe video will auto-play soon8CancelPlay nowHorrific details of the emergency calls made by a Buenos Aires hotel manager for “urgent” assistance before singer Liam Payne’s tragic death, after plummeting 40 feet from a balcony, came to light this morning. The chief receptionist at Hotel Casa Sur was recorded in two separate phone calls pleading with the 911 operator. In the first call, he said the guest was “destroying everything in his room. We need someone to come.” When the call cut off unexpectedly, he rang again, urgently repeating his plea to the operator and voicing his fear: “I don’t know if the guest’s life is in danger. The room has a balcony and we are afraid he might do something.”
Liam’s girlfriend Kate left Argentina a few days before his tragic death
Mere moments later, the staffer, who gave his name as Esteban, insisted: “Just send an ambulance, only an ambulance,” reports the Mirror. A recording of the distressing second longer call lasting just over two minutes and leaked to local media overnight, began with the 911 operator saying: “Hello, where is the emergency?” The hotel employee replied: “Hello, good afternoon. I called just now but the line went dead. I’m calling from the CasaSur Palermo Hotel, address 6032, Costa Rica. The conversation continued: 911 responder: “What happened there, sir?” Hotel employee: “Well, we have a guest who is off his head on drugs and alcohol. And well, when he is conscious he is destroying everything in the room. And well, we need you to send someone, please.” 911: “Under the effects of alcohol and drugs, did you say sir?” Hotel employee: “Yes, correct.” 911: “You told me Costa Rica. Sorry but what number, sir?” Hotel employee: “Costa Rica, 6032” 911: “That is Buenos Aires capital, between Arevalo and Kramer, right?” Hotel manager: “Yes.” 911: “Hotel, you said? What’s the hotel called?” Hotel employee: “CasaSur Palermo. And we need you to send someone urgently because, well, I don’t know if the guest’s life is in danger. They must be in a room that has a balcony. And well, we’re a little bit worried he’ll do something, that he’ll put his life at risk.” 911: “How long has he been there? Or is it a residential hotel?” Hotel employee: “No, no. He’s been here two or three days.” 911: “Understood. And you wouldn’t know any other information because you can’t get into the room, no?” Hotel employee: “No.” 911: “We’ll notify the SAME medical response service, okay?”
Emergency services attended a hotel in Buenos Aires
(Image: Anadolu via Getty Images)
Sign up to OK!’s daily newsletter to get updates sent to your inbox for free Hotel employee: “Yes, what I ask you is that you send someone urgently because, well…” 911: “Any other information you can give me. Who are you, the manager?” Hotel employee: “I am the head of reception.” 911: “You’d be in charge at the moment, right?” Hotel employee: “Yes.” 911: “What’s your name, sir?” Hotel employee: “Esteban.” 911: “Okay, this has been notified. Thank you for letting us know. You can hang up now.” Hotel manager: “Are you sending the police as well or not?” 911: “The police for the area you’re in? Give me a second. Area 14.” Hotel manager: “No, just send the SAME medical response service.”Story SavedYou can find this story in My Bookmarks.Or by navigating to the user icon in the top right.Follow OK! MagazineFacebookTwitterCommentMore OnLiam PayneOne Direction
